Refund policy

Return and Refund Policy

We have a 90-day satisfaction guarantee, which means you have 90 days after receiving your item to request a full refund. No questions asked.

How to Start a Return

Contact us at contact@zelloa.co with your order number and reason for return. Once your return is approved, we will send you instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, with proof of purchase. If you have tried the product and are not satisfied with the results, you are still eligible for a full refund within the 90-day window.

Currency and Exchange Rates

Orders placed from the United Kingdom are listed and charged in Pounds Sterling (GBP).

For every other country, prices are listed in US Dollars (USD) and the order is charged in USD. This applies to all customers outside the United Kingdom, including Australia, Canada, New Zealand and the European Union. The currency is shown at checkout before you complete your payment.

If you are charged in USD and your card or bank account is held in another currency, your bank or card issuer converts the charge using their own exchange rate, and may add a foreign transaction fee. These rates and fees are set entirely by your bank. We never receive them, and we have no ability to change, waive, or reimburse them.

Because of this, please note:

- A difference between the USD price shown at checkout and the amount that appears on your statement is a conversion applied by your bank. It is not an extra charge from us.
- An unfavourable exchange rate, a foreign transaction fee, or a currency you did not expect are not, on their own, grounds for compensation. We are unable to refund the difference created by a conversion rate or by your bank's fees.
- Your right to return remains unaffected. If you are not satisfied with the product, you are still covered by our 90-day satisfaction guarantee, under the conditions described in this policy.
- When a refund is issued, we return the exact USD amount that was charged. Because exchange rates move between the date of purchase and the date of refund, the amount you receive in your local currency may be slightly higher or lower than the amount you originally paid. This difference is set by your bank and we cannot adjust for it.

Damages and Issues

Please inspect your order upon reception and contact us immediately at contact@zelloa.co if the item is defective, damaged, or if you received the wrong item. We will make it right with a replacement or full refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return: gift cards and items purchased during final sale promotions.

Exchanges

We do not offer direct exchanges at this time. To get a different item, return your current order once approved and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at contact@zelloa.co.