Shipping policy

# Shipping Policy

**Last updated: July 10, 2026**

At Zelloa, we work hard to get your order to your door as quickly and safely as possible. Below is everything you need to know about how we ship.

## Order Processing

All orders are processed within **1–2 business days** (Monday–Friday, excluding holidays). Orders placed on weekends or public holidays are processed the next business day.

Once your order has been processed and shipped, you will receive a **shipping confirmation email with your tracking number**.

## Shipping Times

Estimated delivery time: **6–10 business days** from the moment your order ships.

Please note that these are estimates — during high-demand periods (sales, holidays), delivery may take slightly longer. We appreciate your patience.

## Shipping Rates

Shipping rates (if any) are calculated and displayed at checkout before you complete your purchase.

## Order Tracking

As soon as your order ships, you'll receive a tracking number by email. You can track your package at any time:

- Directly through the tracking link in your shipping confirmation email
- In the **Shop app**, where you'll get real-time delivery updates and notifications

Please allow **24–48 hours** for the tracking information to become active after you receive your tracking number.

## Incorrect Address

Please double-check your shipping address at checkout. If you notice an error, contact us **within 12 hours of placing your order** and we'll do our best to update it before the order ships. Once an order has shipped, we are unable to modify the delivery address.

## Delayed, Lost, or Damaged Packages

If your tracking hasn't updated in several days, or your package appears lost or arrives damaged, contact us right away. We will work with the carrier to resolve the issue and, where applicable, **send a replacement or issue a refund**. Your satisfaction is our priority.

## Customs, Duties & Taxes (International Orders)

For international orders, any customs fees, duties, or import taxes are determined by your local customs authority and are the responsibility of the customer. Zelloa is not responsible for delays caused by customs processing.

## Questions?

Our support team is here to help:
📧 **contact@zelloa.co**

We aim to respond to all inquiries within 24 hours on business days.