At Zelloa, your happiness comes before everything else. 💛
Before you write to us, take 30 seconds in our Help Center — most answers are already there.
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Real humans, real answers — within 24h on business days.
Frequently Asked Questions
How long does shipping take?
We ship every order straight from our own fulfillment partner — no middlemen, no delays.
Standard delivery takes 5–12 business days, depending on where you are.
You'll receive a tracking number the moment your tube leaves the warehouse.
Is there a subscription?
No. All purchases are one-time only. There's no subscription, no auto-renewal, and no recurring billing — you're charged once and never again.
How can I track my order?
As soon as your order ships, we send you an email with a tracking link.
You can also follow it anytime from our Track My Order page — no account needed.
How can I contact customer support?
Real humans, seven days a week — no bots, no ticket maze.
Reach us anytime at contact@zelloa.co
We reply within 24 hours, usually much faster.
I didn't receive my order confirmation, what should I do?
Check your spam and promotions folders first — that's where it hides 9 times out of 10.
Still nothing? Email us at contact@zelloa.co and we'll resend it within minutes.
Do I have to pay customs or import fees?
No — we currently cover all customs fees and import tariffs for you.
With international shipping and import costs rising, we can't guarantee how long we'll keep absorbing them.
Ordering now locks in today's price, fees included.