At Zelloa, your happiness comes before everything else. 💛
Before you write to us, take 30 seconds in our Help Center — most answers are already there.
Send us a message
Our team is here to help with your order.
Frequently Asked Questions
How long does shipping take?
Orders are processed in 1–2 business days. Standard delivery then takes 6–10 business days. You’ll receive tracking information when your order ships. See our shipping policy for details.
Is there a subscription?
No. All purchases are one-time only. There's no subscription, no auto-renewal, and no recurring billing — you're charged once and never again.
How can I track my order?
As soon as your order ships, we send you an email with a tracking link. You can also follow it on our Track My Order page.
How can I contact customer support?
Our team is here to help with your order. Email us at contact@zelloa.co or use the contact form above.
I didn't receive my order confirmation, what should I do?
Check your spam and promotions folders first. If you still cannot find your confirmation, email contact@zelloa.co and our team will help you locate it.
Do I have to pay customs or import fees?
No — we currently cover all customs fees and import tariffs for you.
With international shipping and import costs rising, we can't guarantee how long we'll keep absorbing them.
Ordering now locks in today's price, fees included.
