I have an issue with my order

Wrong item, missing tube, damaged package, or a shade that didn't behave the way you expected — email contact@zelloa.co with your order number, and a photo if there's anything to see.

We reply within 24 hours on business days, and most issues are solved in a single email.

If the fault is on our side, we replace it or refund it in full. You never pay to fix our mistake.